Refund Policy
LEGAL REVIEW PENDING. ReproSlate is operated by Shift Warden LLC. Document version: 2026-09-11. This draft is for counsel review. It is not a guarantee of enforceability and does not waive all liability.
General policy
Purchases are generally final once access, credits, entitlements, or digital benefits have been delivered or materially used. Shift Warden LLC may approve refunds for duplicate charges, billing errors, failed entitlement delivery, verified technical failures that prevented reasonable use, or other circumstances required by applicable law. Refund requests are reviewed individually. Approval is not automatic and is not guaranteed.
One-time purchases (credit packs)
Credit packs are generally final once credits are delivered. There is no automatic refund merely because you change your mind after use, or because you dislike a generated draft. A refund may be considered for a duplicate charge, incorrect charge, entitlement not delivered, product unavailable due to a verified technical failure, accidental duplicate purchase, or other legally required cases. If the benefit has not been used and the request is timely, an operator may choose to approve. No fixed refund window is promised.
Subscriptions (Pro)
Pro is a recurring monthly credit allowance, not unlimited usage. It renews until canceled. Cancellation stops future renewals. Credits already granted for the paid period remain available through that period. Cancellation does not automatically refund the current billing period. Use the Stripe customer portal where available. A refund may still be approved for duplicate billing, billing error, failed entitlement, or verified technical failure.
Credits and entitlements
Purchased credit packs remain available until used. Canceling Pro does not erase separately purchased packs. Used AI credits are not automatically restored solely because you dislike the draft. If the provider fails before a successful delivery, the reserved credit is restored automatically.
How to request a refund
Open Support, choose Refund, and pick a reason category. Do not attach screenshots or generated tickets. Include a payment reference if you have one.
Review process
Workflow: requested → under review → approved or denied → issued (Stripe refund after approval). Operator review is required. Stripe is not called on denial. Duplicate issuance is blocked.
Statutory rights
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law. [ATTORNEY: confirm consumer-law wording for target jurisdictions.]
Contact
support@reproslate.com or Support.